Frequently Asked Questions
Do you have a question about our river cruises? We’ve answered the most common questions we’re regularly asked in the guide below or use can use the chat box in the bottom right-hand corner of this website.
If you prefer to chat with one of our friendly cruise specialists, they are available seven days a week between 9am – 5pm via by calling +61 3 5482 5244 or emailing us at email@example.com
We’re always happy to assist with any travel enquiries and look forward to welcoming you aboard!
Passenger Cruise Guide - PS Emmylou
Thank you for choosing to travel with us aboard PS Emmylou. Please note your travel is subject to the terms and conditions of the Passenger Cruise Agreement. Once Emmylou departs we are unable to obtain additional supplies or medicines. Special requests and/or dietary requirements must be advised on your online booking and Passenger Cruise Agreement within 3 days of making your reservation.
If driving please see Car Parking below. For all other guests please
be at River Boat Dock 1 Hour prior to departure. Our crew will be
on hand to assist with baggage and to complete pre-cruise
requirements. Please present the following;
• Cruise Confirmation sent to you
• Photo Identification for each passenger
• Pre-Cruise COVID Health Questionnaire
Baggage is limited to what you can stow in your cabins so please
pack light. All bags must be clearly labelled with your name and
limited to 15kg per bag. Please do not bring your bags with you at
Check-In. Bags will be loaded by our staff as you board the vessel.
Boarding commences 45 minutes before departure where our staff
will assist with baggage. PS Emmylou departs from River Boat
Dock, Watson Street, Echuca.
DEPARTURE & RETURN TIMES
All Cruises depart at 2.30 pm and return to Echuca at 9.30 am
CAR PARKING – RESERVATIONS REQUIRED
Parking is $25 per day and must be pre-paid with your booking prior
to departure. Our undercover secure car parking location is a short
drive from River Boat Dock, located at 19 Cornelia Creek Road,
Echuca, opposite Echuca Moama Signs. Cars are required to be at
this location 1 hour prior to departure time. Our staff and clearly
marked transfer vehicles will be there to greet you and to assist with
your luggage and car parking. Parking is at owners risk.
COVID-19 CRUISE WELL PROGRAM
Your health and safety are our priority. Our Cruise Well Program is
therefore all about ensuring we follow strict hygiene standards and
procedures for you and our crews health and safety whilst cruising
with us. Our Safety Plan is registered with NSW Health.
In accordance with industry standards, we will conduct pre-cruise
screenings. Before boarding the boat, all guests will be required to
complete a Pre Cruise Questionnaire. All guests and crew will complete the pre-cruise health questionnaire and have their temperatures
taken. All crew are fully vaccinated for COVID-19 and guests from 1st
January 2022 must also declare and show proof of having received two
doses of COVID-19 vaccine. All forms will be reviewed by Management
who will reserve the right to deny boarding to anyone that may pose a
health risk. No guests or crew will be allowed to check-in directly on the
vessel. Only those who have completed and passed the medical
screening and will be allowed to board. Information will be provided to all
guests and crew regarding onboard sanitisation and safety procedures
Please leave your labelled luggage outside your cabin door prior to
breakfast on the final day and your cabin key in the outside of the door.
Luggage will be taken ashore by the crew. All cabin accounts must be
settled the evening prior to disembarkation.
Our licensing laws do not permit alcohol to be brought on-board the
vessel by passengers. Bottles of wine purchased from the wineries visited
are allowed to be brought back on the boat but are not to be consumed
whilst on board the cruise.
BAR & SPECIAL OCCASSIONS
Closing time for bar services is 10.00pm. If your celebrating a special
occasion and would like us to make some special arrangements, please
let us know 14 days in advance.
COFFEE & TEA
Coffee & Tea is available complimentary in the Saloon throughout the
cruise. There are no coffee or tea facilities in cabins
Dining aboard PS Emmylou is an Australian affair of delicious chef
prepared menus. Campfires, riverside dining & BBQ’s are weather
permitting. There is only one sitting for all meals and seating is open.
Breakfast 8.00am to 9.00am
Lunch From 12 Noon
Dinner 6.00pm to 8.00pm (Complimentary Selected Wines & Beer)
During the day, sportswear and casual clothing is suggested. Footwear
is requested at all times. Sandals, low-heeled deck shoes and tennis
shoes are most suitable on-deck and for onshore excursions. During the
evening, smart casual wear is recommended and in the cooler months a
good jacket as the evenings and early mornings can be chilly. We suggest
you check the weather forecasts over the period of your cruise.
The water from your cabin tap is not suitable for drinking. Bottled water is
supplied in your cabin – please feel free to refill the container from the
water tap available in the lounge.
SPECIAL DIETARY & ALLERAGY REQUIREMENTS
All special dietary and allergy information must be advised when
completing the Passenger Cruise Agreement online. within 72
hours of booking. Where possible, we will endeavour to meet your
requests. As a guide we regularly cater for Gluten Free, Dairy Free,
Vegetarian, Diabetic and non-Seafood passengers. We carry a
range of gluten-free products on-board including gluten free/dairy
free bread, a selection of breakfast cereals, gluten free/dairy free
margarine, soy milk (light and regular), rice milk, a small selection
of sweet biscuits and rice crackers.
The vessels electricity is AC 240 volts, 50 cycle (standard electrical
power used in Australia).
Tipping is always a personal choice. As a general guide, tipping is
not required but is always gratefully received.
The following is included in your cruise: accommodation, all meals,
all onshore tours, coffee/tea/soft drink/bottled water and selected
wines and beer with dinner service. On-board presentations,
transfer to/from local Hotels & Echuca Train Station. Fares exclude
drinks not stated, optional tours if provided and additional services
For your convenience, we operate an on-board account for each
cabin for the duration of your cruise. Your cruise account must be
settled the night prior to disembarkation. No cash is accepted
aboard the boat, debit cards or credit card (Visa, MasterCard) only.
During the cruise onshore tours are available. You are welcome to
stay on-board the vessel if you do not wish to participate in
Please be advised that the entire vessel including your cabin is
strictly No Smoking includes E-cigarettes at all times.
CABIN SERVICE / TOWELS
As Emmylou has no laundry and to help us save water and the
environment cabins are not serviced daily. Towels are replaced and
ensuites cleaned mid cruise on 4 and 6-night cruises. On all other
cruise’s towels are not replaced daily. Please ensure you leave
towels on the racks provided in your cabin to allow them to dry.
Extra Towels are available upon request.
PRE-STAY – MELBOURNE
Pre or Post Stay & Return Transfers staying at our preferred Hotel
Partner, Pan Pacific South Wharf or Park Royal, Melbourne Airport.
Departure on the morning of your cruise is at 10.30am Melbourne
& 11.00am Melbourne Airport. Afternoon drop off at Melbourne or
Bendigo Airports is available. Please ensure your return flight is
after 2.30pm. We only collect passengers from Melbourne Airport
if staying at the Park Royal Hotel the previous night.
PRE-STAY – ECHUCA
Pre or Post Stay Echuca option staying with our preferred Echuca Hotel
partner, Mercure Port of Echuca, staying in a Superior King Room.
Transfers to and from PS Emmylou are included.
TRAIN FROM / TO MELBOURNE
V-Line Train return transfers are available from Melbourne upon
request. Please note coaches may sometimes replace trains between
Bendigo & Echuca. Upon arrival into Echuca Train Station you will be
collected and transferred to PS Emmylou or your local Hotel if staying
a night prior to departure. Travel time is approximately 3 hours.
VEHICLE TRANSFERS – MELBOURNE
Transfers are available upon request. Pick up is only available from our
preferred Hotel Partner, Pan Pacific South Wharf or Park Royal,
Melbourne Airport on the day of your cruise departing at 10.30am
Melbourne and 11.00am Melbourne Airport. Drop off is available at
Melbourne or Bendigo Airports or any CBD Hotel.
Rain or shine, waters on the Murray always make for smooth sailing.
As a guide, expected seasonal temperatures range from 14-33 degrees
Celsius during summer and 4-16 degrees Celsius during winter.
You are welcome to visit the wheelhouse, however, please avoid times
when the vessel is manoeuvring into or leaving port.
Free Wi-Fi is available in your cabin and around the vessel. Please ask
our crew for details.
GETTING AROUND PS EMMYLOU
Emmylou has two passenger decks. The main Deck is accessible by
wheelchair however help will be required to traverse the crank shaft.
The Upper Deck is not accessible by wheelchair and requires
passengers to climb a staircase of 14 steps which are quite upright. We
recommend that you reverse down facing the steps when coming down
the staircase. Please ask our crew for assistance if required
Passenger cabins are located on the Main & Upper Decks. There are 8
cabins in total all with Private Ensuite. The Main Deck cabin is the most
suitable for passengers with limited mobility.
During the course of the cruise Emmylou stops at a number
of riverside locations where passengers can go ashore via the
gangway. The steepness of the gangway will vary depending on the
location (varying from steep riverbanks to flat historic wharves). The
crew are always on hand to assist passengers ashore. The terrain
will also vary depending on river conditions. Rough ground, inclines
and sand may provide obstacles to those with limited mobility.
Wheelchair access for onshore tours may not be possible
SWIMMING & FISHING
If you wish to swim or Fish in the river, please seek advice from one of
our crew as to the easiest and safest method of doing so. Swimming in
the river is at your own risk and is not supervised by the crew.