Frequently Asked Questions

Tripadvisor BOB
Plan Your Murray River Cruise

Do you have a question about our river cruises? We’ve answered the most common questions we’re regularly asked in the guide below or use can use the chat box in the bottom right-hand corner of this website. 

If you prefer to chat with one of our friendly cruise specialists, they are available seven days a week between 9am – 5pm via by calling +61 3 5482 5244 or emailing us at info@mrps.com.au

We’re always happy to assist with any travel enquiries and look forward to welcoming you aboard!

Passenger Cruise Guide - PS Emmylou

Thank you for choosing to travel with us aboard PS Emmylou. Please note your travel is subject to the terms and conditions of the Passenger Cruise Agreement. Once Emmylou departs we are unable to obtain additional supplies or medicines. Special requests and/or dietary requirements must be advised on your online booking and Passenger Cruise Agreement within 3 days of making your reservation.

CHECK-IN INFORMATION
If driving please see Car Parking below. For all other guest’s check-in is at our Ticket Office located at 57 Murray Esplanade, Echuca. Complimentary coach transfers to and from PS Emmylou is included in your cruise fare. Please present the following.
• Cruise Confirmation sent to you
• Photo Identification for each passenger

BAGGAGE
Baggage is limited to what you can stow in your cabins so please pack light. All bags must be clearly labelled with your name and limited to 15kg per bag.

BOARDING
Boarding commences 30 minutes before departure

DEPARTURE & RETURN POINT
Cruises departing before 31st March 2023 all depart and return to the Port of Echuca. Cruises departing after the 31st March 2023 depart and end as detailed below;

  • 3 Night Cruise – Departs Echuca – Ends Torrumbarry Weir
  • 4 Night Cruise – Departs Torrumbarry Weir – Ends Echuca
  • 7 Night Cruise – Departs & Ends Torrumbarry Weir

DEPARTURE & ARRIVAL TIMES
Cruises departing before 31st March all depart at 2.30pm and return at 9.30am. Cruises departing after 31st March 2023 depart at 4.00pm and end at 9.30am

COACH TRANSFERS
Complimentary coach transfers are included in your cruise fare between our Car Parking location, Echuca Railway Station, and our Ticket Office to PS Emmylou at the beginning and end of your cruise. This includes transfers to and from Torrumbarry Weir.

DRINKING WATER
The water from your cabin tap is not suitable for drinking. Bottled water is supplied in your cabin – please feel free to refill the container from the water tap available in the lounge

CAR PARKING – RESERVATIONS REQUIRED

Parking is $25 per day and must be pre-paid with your booking prior to departure. Our undercover secure car parking location is a short drive from River Boat Dock, located at 19 Cornelia Creek Road, Echuca, opposite Echuca Moama Signs. Cars are required to be at this location 1 hour prior to departure time. Our staff transfer vehicles will be there to greet you and assist with luggage. Parking is at owner’s risk.

COVID-19 CRUISE WELL PROGRAM
Your health and safety are our priority. Our Cruise Well Program is therefore all about ensuring we follow strict hygiene standards and procedures for you and our crew’s health and safety whilst cruising with us. Our Safety Plan is registered with NSW Health

DISEMBARKATION
Please leave your labelled luggage outside your cabin door prior to breakfast on the final day and your cabin key in the outside of the door. Luggage will be taken ashore by the crew. All cabin accounts must be settled the evening prior to disembarkation.

ALCOHOL
Our licensing laws do not permit alcohol to be brought on-board the vessel by passengers. Bottles of wine purchased from the wineries visited are allowed to be brought back on the boat but are not to be consumed whilst on board the cruise.

BAR & SPECIAL OCCASSIONS
Closing time for bar services is 9.30pm. If you’re celebrating a special occasion and would like us to make some special arrangements, please let us know 14 days in advance.

COFFEE & TEA
Coffee & Tea is available complimentary in the Saloon throughout the cruise. There are no coffee or tea facilities in cabins

DINING

Dining aboard PS Emmylou is an Australian affair of delicious chef prepared menus. Campfires, riverside dining & BBQ’s are weather permitting. There is only one sitting for all meals and seating is open.
Breakfast 8.00am to 9.00am
Lunch From 12 Noon
Dinner 6.00pm to 8.00pm (Complimentary Selected Wines & Beer)

DRESS

During the day, sportswear and casual clothing is suggested. Footwear is requested at all times. Sandals, low-heeled deck shoes and tennis shoes are most suitable on-deck and for onshore excursions. During the evening, smart casual wear is recommended and in the cooler months a good jacket as the evenings and early mornings can be chilly. We suggest you check the weather forecasts over the period of your cruise.

ELECTRICS
The vessels electricity is AC 240 volts, 50 cycle (standard electrical
power used in Australia).

GRATUITIES
Tipping is always a personal choice. As a general guide, tipping is
not required but is always gratefully received.

INCLUSIONS
The following is included in your cruise: accommodation, all meals,
all onshore tours, coffee/tea/soft drink/bottled water and selected
wines and beer with dinner service. On-board presentations,
transfer to/from local Hotels & Echuca Train Station. Fares exclude
drinks not stated, optional tours if provided and additional services

ON-BOARD PURCHASES
For your convenience, we operate an on-board account for each
cabin for the duration of your cruise. Your cruise account must be
settled the night prior to disembarkation. No cash is accepted
aboard the boat, debit cards or credit card (Visa, MasterCard) only.

ONSHORE TOURS
During the cruise onshore tours are available. You are welcome to
stay on-board the vessel if you do not wish to participate in
excursions.

SMOKING
Please be advised that the entire vessel including your cabin is
strictly No Smoking includes E-cigarettes at all times.

CABIN SERVICE / TOWELS
As Emmylou has no laundry and to help us save water and the
environment cabins are not serviced daily. Towels are replaced and
ensuites cleaned mid cruise on 4 and 7-night cruises. On all other
cruise’s towels are not replaced daily. Please ensure you leave
towels on the racks provided in your cabin to allow them to dry.
Extra Towels are available upon request.

PRE-STAY – MELBOURNE
Pre or Post Stay & Return Transfers staying at our preferred Hotel
Partner, Pan Pacific South Wharf or Park Royal, Melbourne Airport.
Departure on the morning of your cruise is at 10.30am Melbourne
& 11.00am Melbourne Airport. Afternoon drop off at Melbourne or
Bendigo Airports is available. Please ensure your return flight is
after 2.30pm. We only collect passengers from Melbourne Airport
if staying at the Park Royal Hotel the previous night. 

PRE OR POST STAY – ECHUCA
You can elect to add a Pre or Post Stay in Echuca staying with our preferred Hotel partner, Mercure Port of Echuca, staying in a Superior King Room. Transfers to and from PS Emmylou are included.

TRAIN FROM / TO MELBOURNE
V-Line Train return transfers are available from Melbourne upon
request. Please note coaches may sometimes replace trains between
Bendigo & Echuca. Upon arrival into Echuca Train Station you will be
collected and transferred to PS Emmylou or your local Hotel if staying
a night prior to departure. Travel time is approximately 3 hours.

VEHICLE TRANSFERS – MELBOURNE

Transfers are available upon request. Pick up is only available from our
preferred Hotel Partner, Pan Pacific South Wharf or Park Royal,
Melbourne Airport on the day of your cruise departing at 10.30am
Melbourne and 11.00am Melbourne Airport. Drop off is available at
Melbourne or Bendigo Airports or any CBD Hotel.

WEATHER
Rain or shine, waters on the Murray always make for smooth sailing.
As a guide, expected seasonal temperatures range from 14-33 degrees
Celsius during summer and 4-16 degrees Celsius during winter.

WHEELHOUSE
You are welcome to visit the wheelhouse, however, please avoid times
when the vessel is manoeuvring into or leaving port.
WI-FI
Free Wi-Fi is available in your cabin and around the vessel. Please ask
our crew for details.

GETTING AROUND PS EMMYLOU
Emmylou has two passenger decks. The main Deck is accessible by
wheelchair however help will be required to traverse the crank shaft.
The Upper Deck is not accessible by wheelchair and requires
passengers to climb a staircase of 14 steps which are quite upright. We
recommend that you reverse down facing the steps when coming down
the staircase. Please ask our crew for assistance if required

PASSENGER CABINS
Passenger cabins are located on the Main & Upper Decks. There are 8
cabins in total all with Private Ensuite. The Main Deck cabin is the most
suitable for passengers with limited mobility.

GETTING ASHORE
During the course of the cruise Emmylou stops at a number
of riverside locations where passengers can go ashore via the
gangway. The steepness of the gangway will vary depending on the
location (varying from steep riverbanks to flat historic wharves). The
crew are always on hand to assist passengers ashore. The terrain
will also vary depending on river conditions. Rough ground, inclines
and sand may provide obstacles to those with limited mobility.
Wheelchair access for onshore tours may not be possible

SWIMMING & FISHING
If you wish to swim or Fish in the river, please seek advice from one of
our crew as to the easiest and safest method of doing so. Swimming in
the river is at your own risk and is not supervised by the crew.

Couple on Bow
PS emmylou Couple under Bridge