Cruise Well Program

Your Health and Safety is our Priority

Is it time to reconnect with travel? From bow to stern, we’re taking extra measures to ensure your health and safety when onboard the Emmylou. All crew are trained on appropriate hand hygiene and sanitising practices, and we monitor and maintain these practices to the highest standards on every cruise. While there may be a few additional requirements to protect our guests and staff, your experience on the Emmylou has not changed.  

For the health and safety of everyone onboard, all passengers and crew are required to be double vaccinated for COVID-19 to cruise with us. Through our Cruise Well Program we follow strict hygiene standards and procedures. 

We are an accredited, Covid-ready business with NSW Health and ATEC, and in addition, we’re recognised by the World Travel & Tourism Council, and the Safe Travel global branding, for our high health and hygiene protocols.


Screening Before Your Cruise

The following outlines the procedures now in place to ensure the health and safety of our guests and crew:

  • In accordance with industry standards, we will conduct pre-cruise screenings. Before boarding the paddle steamer, all guests and crew are required to complete a Pre-Cruise Health Questionnaireand have their temperature taken. All forms will be reviewed by Management who reserves the right to deny boarding to anyone that may pose a health risk. 
  • No guests or crew will be allowed to check-in directly on the vessel. Only those who have completed and passed the medical screening will be allowed to board the boat.
  • Information will be provided to all guests and crew regarding onboard sanitisation and safety procedures.

Monitoring During Your Cruise

  • Monitoring guests and crew during the cruise for symptoms is vital to maintaining a safe and healthy environment. 
  • All guests and crew will have their temperature taken daily and upon returning to the boat from an onshore tour. 
  • Any guest who has an elevated temperature, shows signs or symptoms of illness, or who the skipper feels requires further assessment will be sent directly to a local medical centre for evaluation and testing. Any guest or crew that tests positive for any contagious condition will not be allowed to rejoin the boat.

Daily Procedures

  • Guests will be required to use hand sanitiser stations before boarding at all times throughout the cruise. 
  • Guests are requested to maintain social distancing guidelines of 1.5m at all times. Dining tables will be separated.
  • Guests are encouraged to have the COVID-19 App downloaded to their phone.
  • Crew members may direct guests to designated seated areas to ensure safe distancing on coaches whilst on day tours.
  • Face masks will be worn by our crew when serving food.


Couple on Bow