Terms & Conditions

 COVID-19 Vaccination – All Passengers 

In line with government advice, and until further notice, all staff and guests aged 16+ must be fully vaccinated or have a valid medical exemption to enter our ticket office or cruise with us. Please ensure you have your digital certificate loaded to the Services Victoria App or is in your smartphone wallet. If you have an exemption please provide it at the time of booking via email to info@mrps.com.au. 

Please note at this time, it is mandatory that guests wear masks whilst travelling aboard PS Emmylou and on our coaches when not eating or drinking. This is a temporary measure only until further notified.     

If you have an existing booking and choose not to be fully vaccinated you may cancel your cruise with a refund issued as per our terms and conditions.  

 Book with Confidence – COVID-19 Policy

If you cannot cruise due to having contracted COVID-19 as measured by a PCR test, are restricted from travel*, or the cruise cannot operate due to government-imposed restrictions within 7 days of departure, guests will be offered a future Cruise Credit for 100% of any funds paid, valid for 12 months from the original departure date. Guests can use this credit to book any future cruise or cabin. Refunds will not be offered and any extension beyond 12 months will be at management’s discretion. Full payment for the original cruise cost must be made as per terms and conditions.

 

Details

  • Cruise Credit for 100% of the original fare paid. 
  • Any price difference for a change of cruise or cabin is payable and due 90 days prior to the new cruise departure. 
  • Discounted Off-Peak Cruises remain discounted if moved to similar Off-Peak Months – June/July/August.  
  • New cruise departure date must be prior to 12 months from the original cruise date.
  • Full payment of original cruise cost must be paid as per terms and conditions, ie 90 days prior to cruise date.
  • All requests for changes must be made in writing a minimum of 7 days prior to your cruise date by emailing us at info@mrps.com.au

To be read in conjunction with the Passenger Cruise Agreement Terms & Conditions. 

*You must show proof that you are not able to travel due to enforced isolation directed by a State Health Department.